Privacy policy
This privacy policy describes how FrostGrip (frostgrip.net, “we”, “us” or “our”) collects, uses and shares your personal information when you visit, use our services or make a purchase from frostgrip.net, or otherwise communicate with us about the website (together, the “services”). “You” and “your” refer to you as a user of the services, whether you are a customer, a visitor or another person whose information we have collected.
Please read this privacy policy carefully.
Changes to this privacy policy
We may update this privacy policy from time to time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. The updated policy will be published on the website with the date of the latest update, and we will take any other steps required by applicable law.
How we collect and use personal information
To provide the services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the purposes below, we may use the information to communicate with you, provide or improve the services, comply with legal obligations, enforce applicable terms and protect the services, our rights and the rights of our users and others.
What personal information we collect
Information you give us directly may include:
- Contact details, such as your name, address, phone number and email address.
- Order information, such as your name, billing address, shipping address, payment confirmation, email address and phone number.
- Account information, such as your username, password and other information used to protect your account.
- Customer service information, such as information you choose to share when you contact us.
Some features may require you to give us certain information. You can choose not to share it, but you may then be unable to use those features.
Usage information: We may automatically collect information about how you interact with the services (“usage data”), for example by using cookies, pixels and similar technologies. Usage data may include information about your device, browser, network connection and IP address.
Information from third parties: We may receive information about you from suppliers and service providers, such as Shopify, which supports our website, and payment processors that collect payment details to process your payment and fulfil your order. Any information from third parties is handled in accordance with this privacy policy.
How we use your personal information
- Providing products and services: to perform our agreement with you, including processing payments, shipping orders, sending notifications about your account, purchases, returns and exchanges, and managing your account.
- Marketing and advertising: to send marketing by email, text message or post and to show you ads. The legal basis is our legitimate interest in selling our products (GDPR Art. 6(1)(f)).
- Security and fraud prevention: to detect, investigate and deal with fraud and illegal or harmful activity (GDPR Art. 6(1)(f)).
- Communication and improving the services: to provide customer service and improve our services (GDPR Art. 6(1)(f)).
Cookies
We use cookies to run and improve the website, remember your settings and analyse how the services are used. You can read more about the cookies Shopify uses at https://www.shopify.com/legal/cookies. Most browsers accept cookies by default, but you can change your settings to remove or reject them. This may affect how the website works.
How we share personal information
We may share personal information with third parties to perform our agreement with you, for legitimate purposes and for other reasons described here, for example:
- Suppliers that perform services on our behalf (IT, payment processing, data analysis, customer service, storage, distribution and delivery).
- Business and marketing partners to provide services and ads.
- When you request or consent to it, for example when delivering products.
- In connection with a business transaction, or to comply with legal obligations and protect our rights and the rights of others.
We do not use or share sensitive personal information without your consent.
Third-party websites and links
The website may contain links to websites run by third parties. We recommend that you read their privacy and security policies. We are not responsible for the privacy or security of such websites.
Children
The services are not intended for children, and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has given us personal information, you can contact us to ask for it to be deleted.
Security and retention
No security measures are perfect, and we cannot guarantee complete security. How long we keep your information depends, among other things, on whether we need it to manage your account, provide the services, comply with legal obligations or resolve disputes.
Your rights
Depending on where you live, you may have the following rights: the right to access, delete, correct and port your data, the right to opt out of the sale or sharing of data or targeted advertising, the right to restrict processing, the right to withdraw consent, the right to appeal our decision and the right to manage your communication preferences. You can unsubscribe from marketing at any time using the link in our emails.
You can exercise your rights by contacting us. We may ask for information to verify your identity before we respond, and we will answer your request within the deadlines set by applicable law.
Complaints
If you have a complaint about how we handle your personal information, please contact us. You may also lodge a complaint with your local data protection authority.
International users
We may transfer, store and process your personal information outside the country you live in. When transferring data outside the EEA, we use recognised transfer mechanisms, such as the European Commission’s standard contractual clauses.
Contact
If you have questions about our privacy practices or want to exercise your rights, email us at support@nordretail.com or write to us:
We are the controller of your personal information unless expressly stated otherwise.