Request a return
Would you like to return your order? Fill in the form below with your full name, your email address, your order number and the reason for the return. You can also email us at support@nordretail.com. We will get back to you as soon as possible with the next steps.
Right of withdrawal (14 days): you can cancel your purchase within 14 days of receiving the item, without giving a reason.
60-day satisfaction guarantee: in addition to the right of withdrawal, you can return the item within 60 days of receiving it if you are not happy.
How it works:
- Contact us via the form or at support@nordretail.com before you send anything.
- We register your request and send you instructions and the return address.
- Send the item back in the same condition as delivered and in its original packaging.
- We refund you to your original payment method no later than 14 days after we receive the return.
When using the right of withdrawal, you pay for the return shipping. If the item is faulty, damaged or incorrectly delivered, we cover the return shipping. Read the full terms in our return and refund policy.