Refund policy

Returns & right of withdrawal

At FrostGrip you have two protections that apply side by side: a 14-day right of withdrawal and our voluntary 60-day satisfaction guarantee.

1. Right of withdrawal (14 days)

You can cancel your purchase within 14 days of the day you received the item, without giving a reason. Let us know within this period via our return form or at support@nordretail.com.

The item must be sent back no later than 14 days after you have notified us. When using the right of withdrawal, you pay for the return shipping. You are responsible for not handling the item more than necessary to establish its nature and function.

2. 60-day satisfaction guarantee

In addition to the right of withdrawal, we offer a 60-day satisfaction guarantee. If you are not happy, you can request a return within 60 days of the day you received your order. The item must be in the same condition as delivered and in its original packaging, and you need to be able to show a receipt or order confirmation. The guarantee does not affect your statutory rights.

How to request a return

  1. Contact us via the return form or at support@nordretail.com before you send anything.
  2. We register your return and send you instructions.
  3. Send the item to the return address below.

Returns sent without contacting us first cannot be processed.

Return address

Return address

Return shipping

For returns under the right of withdrawal and the satisfaction guarantee, you as the customer pay for the return shipping. If the item is faulty, damaged or incorrectly delivered, we cover the return shipping.

Damage or faults

Please check your order when you receive it. If the item is damaged, defective or wrong, contact us at support@nordretail.com and we will help you as quickly as possible. This does not affect your statutory rights regarding faulty goods.

Refunds

Once we have received and inspected your return, we will let you know that your refund has been approved. We refund to your original payment method no later than 14 days after receiving the return. It may take a few extra days for the money to show in your account, depending on your bank or card issuer.